Delivery

Delivery will be made via our courier or postal service, usually between 1-3 days after dispatch. Orders may take up to 7 days to be processed from date of order.

Delivery will be made to the delivery address you have stipulated at the time of purchase.

You can select the option for our courier to leave your goods at a local access point, close to your home address for collection should you not wish to wait in for a home delivery slot.

Cancellation and Returns Policy

Cancellations

All cancellation requests must be emailed to marketplace@plumbs.co.uk

Once the cancellation has been received and processed, you will receive an acknowledgement of cancellation by email.

A refund of the monies paid will be due to you and will be processed back onto the credit or debit card in which payment was received.

Refunds can be expected to be processed between 7 and 14 days of the cancellation request being received and return of delivered goods if applicable.

Plumbsmarketplace.co.uk are not liable for any return postage costs.

Should goods have been delivered to you and cancellation is made afterwards, refunds will only be due on the goods purchased and will not include any charges for postage/delivery.

Cancellations received after receipt of the goods must be received within 14 days of delivery date and you will have a further 14 days to return the goods.

All returned goods are subject to inspection and any impairment to the products will be chargeable at full purchase price.

Returns

All goods must be returned within 30 days of delivery.

Plumbsmarketplace.co.uk are not liable for any return postage costs.

All complaints regarding goods received must be emailed to marketplace@plumbs.co.uk

Goods returned to plumbsmarketplace.co.uk without fault will be subject to credit note refund only.

Any returns made due to faulty or damaged items a full refund will be due to you inclusive of any postage paid.

All refunds due will be processed back onto the credit or debit card in which payment was received.

Refunds can be expected to be processed between 7 and 14 days of the return being received.

Returns/Cancellations for pencil pleat curtains will only be accepted should the heading tape not have been gathered unless the product is faulty. If the heading tape has been gathered payment will be retained for the full purchase price.

Made to Order Product

For cut length fabric or any other made to order product these items will be non-returnable or refundable, unless the goods are damaged or faulty upon receipt. All complaints should be emailed to marketplace@plumbs.co.uk